“I finally felt heard": Helen's Journey to finding the right treatment for Eczema

Finding the right support for her eczema

For Helen, living with eczema had become a daily struggle. After years of trying different treatments, her symptoms had worsened and were affecting her arms, legs, face, neck and hands. Looking for answers, she decided to seek specialist advice from Pall Mall Medical.

Wanting answers without a long wait to see a consultant, Helen found the process of arranging an appointment straightforward. She was reassured that she would be seen by an experienced dermatologist who understood the complexities of eczema.

 "The process was so straightforward. I was able to get an appointment quickly, and I felt reassured that I’d be seeing someone who understood the complexities of eczema."

Finally feeling heard and understood:

Unlike her previous experiences with healthcare providers, Helen felt that her concerns were genuinely listened to by us. Our dermatologist took the time to review her medical history in detail, asking about the treatments she had tried and discussing her triggers, including allergens and lifestyle factors.

Helen shared:
"I finally felt heard, and my concerns were taken seriously. The level of information provided during and after the consultation ensured I had all I needed to move forward in finding an effective treatment.’’

A personalised treatment plan:

After a full skin examination, our dermatologist created a personalised treatment plan, addressing both the immediate symptoms and the underlying causes of Helen’s eczema. 

Within weeks of starting her new treatment plan, Helen noticed a significant improvement in her skin. Helen added:

"The changes were almost immediate. My skin started to clear up, and the itching that had controlled my life for so long finally subsided."

Helen felt an overwhelming sense of relief after finally finding a solution that allowed her to manage her eczema for the first time in years.

For Helen, finally having her concerns listened to and understood meant she could move forward with a treatment plan tailored to her needs, giving her renewed confidence in managing eczema.

By addressing not just the symptoms but also the root causes of her condition, she’s regained her confidence and improved her quality of life. To summarise her experience Helen said: “I’d recommend Pall Mall Medical to anyone struggling with eczema or other skin conditions!”

If you are struggling with skin concerns and want to speak directly with an expert, you can book a dermatology appointment at Pall Mall by calling us on 0161 832 2111 or by enquiring online.